Dr. Jeffrey Pace // Climb Orthodontics
805 S Broadway St. Ste. 210 Boulder, CO 80305
303-261-1997
www.climborthodontics.com
NOTICE OF PRIVACY PRACTICES
THIS NOTICE DESCRIBES HOW HEALTH INFORMATION ABOUT YOU MAY BE COLLECTED BY CLIMB ORTHODONTICS,
USED, AND
DISCLOSED WHEN YOU VISIT WWW.CLIMBORTHODONTICS.COM OR SHARE INFORMATION WITH OUR OFFICE AND HOW YOU CAN ACCESS THIS INFORMATION.
PLEASE REVIEW IT CAREFULLY.
THE PRIVACY OF YOUR HEALTH INFORMATION IS IMPORTANT TO US.
Last Revised On: March 26, 2026
OUR LEGAL DUTY
Climb Orthodontics is referred to herein as the “Practice” and references to “we”, “us” and “our” are to the Practice. We are required by applicable federal and state law to maintain the privacy of your health information. We are also required to give you this Notice about our privacy practices, our legal duties, and your rights concerning your health and personal information (collectively, “Privacy Policy”). We must follow the privacy practices that are described in this Notice of Privacy Practices (“Notice”) while it is in effect. This revised Notice takes effect March 26, 2026, and will remain in effect until we amend our Privacy Policy.
We reserve the right to change our privacy practices and the terms of this Notice at any time, provided such changes are permitted by applicable law. We reserve the right to make the changes in our privacy practices and the new terms of our Notice effective for all health information that we maintain, including health information we created or received before we made the changes. Before we make a significant change in our privacy practices, we will change this Notice, provide you with a notice of the changes, and make the new Notice available upon request.
You may request a copy of our Notice at any time. For more information about our privacy practices, or for additional copies of this Notice, please contact us using the information listed at the end of this Notice.
COLLECTION OF INFORMATION
By interacting with this website, we may collect information about you such as your IP address, device type, browser data, cookies and use analytics. If you complete a form, schedule an appointment on our website, call, or text us to provide information, email with us or complete any forms in the office, we may also collect information such as your name, address, phone number, insurance information, billing information or any other information as supplied by you.
If you become a patient or submit a health-related inquiry, then at that time we may collect personal health information (“PHI”) in accordance with applicable healthcare laws such as the Health Insurance Portability and Accountability Act (“HIPAA”).
USES AND DISCLOSURES OF HEALTH INFORMATION
We use and disclose health information about you for treatment, payment, and healthcare operations, including disclosing information to third parties to comply with legal requirements. For example:
Treatment: We will use and disclose your protected health information to provide, coordinate or manage your health care and any related treatment. This includes the coordination or management of your health care with a third party that already has obtained your permission to have access to your protected health information. For example, we may disclose your protected health information, as necessary, to your primary care physician. We also may disclose protected health information to other specialist physicians who may be treating you.
Provide Accessibility Accommodations: We will use your information submitted to us in connection with our Accessibility Policy to make sure that your accessibility needs are evaluated and met during our communications with you in accordance with this Privacy Policy and the Accessibility Policy.
Payment: We may use and disclose your health information to obtain payment for services we provide to you which can include billing notifications delivered by email, text, phone or another method.
Healthcare Operations: We may use and disclose your health information in connection with our healthcare operations. Healthcare operations include quality assessment and improvement activities, reviewing the competence or qualifications of healthcare professionals, evaluating practitioner and provider performance, conducting training programs, accreditation, certification, licensing or credentialing activities. We may use or disclose your protected health information, as necessary, to contact you to remind you of your scheduled appointment.
Scheduling and Appointment Reminders; Follow-Ups: We may use or disclose your health information to provide you with appointment reminders (such as voicemail messages, postcards, text messages or letters) or to schedule appointments with you. We may also use your information to follow-up or engage in additional communication with you after an appointment.
Client Portal: We may use your information to communicate with our client portal provider, located at https://hub.greyfinch.com/, and to coordinate your care and information with that provider (or any new providers we may use in the future).
To Your Family and Friends: We must disclose your health information to you, as described in the Patient Rights section of this Notice. We may disclose your health information to a family member, friend or other person to the extent necessary to help with your healthcare or with payment for your healthcare, but only if you provide written authorization that we may do so in compliance with the Health Insurance Portability and Accountability Act (HIPAA).
Persons Involved in Care: We may use or disclose health information to notify, or assist in the notification of (including identifying or locating) a family member, your personal representative or another person responsible for your care, of your location, your general condition, or death. If you are present, then prior to use or disclosure of your health information, we will provide you with an opportunity to object to such uses or disclosures. In the event of your incapacity or emergency circumstances, we will disclose health information, using our professional judgment, to disclose only health information that we determine is directly relevant to the person’s involvement in your healthcare. We will also use our professional judgment and experience with common practice to make reasonable inferences of your best interests in allowing a third-party to pick up filled prescriptions, medical supplies, x-rays, or other similar forms of health information.
Your Authorization: In addition to our use of your health information for treatment, payment or healthcare operations, you may give us written authorization to use your health information or to disclose it to anyone for any purpose. If you give us an authorization, you may revoke it in writing at any time. Your revocation will not affect any use or disclosures permitted by your authorization while it was in effect. Unless you give us a written authorization, we cannot use or disclose your health information for any reason except those described in this Notice, as amended from time to time.
Marketing Health-Related Services: We will not use your health information for marketing communications without your written authorization.
Required by Law: We may use or disclose your health information when we are required to do so by law. The use or disclosure will be made in compliance with the law.
Abuse or Neglect: We may disclose your health information to appropriate authorities if we reasonably believe that you are a possible victim of abuse, neglect, or domestic violence or the possible victim of other crimes. We may disclose your health information to the extent necessary to avert a serious threat to your health or safety or the health or safety of others.
National Security: We may disclose to military authorities the health information of Armed Forces personnel under certain circumstances. We may disclose to authorized federal officials health information required for lawful intelligence, counterintelligence, and other national security activities.
Inmates: We may use or disclose your protected health information if you are an inmate of a correctional facility and your physician created or received your protected health information in the course of providing care to you.
Criminal Activity: We may disclose your protected health information if we believe that the use or disclosure is necessary to prevent or lessen a serious and imminent threat to the health or safety or a person or the public. We also may disclose protected health information if it is necessary for law enforcement authorities to identify or apprehend an individual.
SMS COMMUNICATION DISCLOSURE.
SMS Messaging Terms (TCPA and Twilio Compliance). By providing your mobile phone number and opting into SMS communications, you consent to receive text messages from Climb Orthodontics regarding appointment reminders, scheduling updates, care-related information, billing notifications, practice announcements, and marketing communications if separately consented. SMS consent is not a condition of purchase. Consent may be revoked at any time. You may opt out at any time by replying STOP. After opting out, you will receive one final confirmation message. For assistance, reply HELP or contact us at 303-261-1997 or info@climborthodontics.com . Information collected through SMS interactions is subject to our Privacy Policy and the then-current Notice. We comply with the Telephone Consumer Protection Act (“TCPA”), CTIA Messaging Principles, Twilio A2P 10DLC requirements, and applicable state consumer privacy laws. We do not sell, rent, or share your personal information, including mobile phone numbers, with third parties for their marketing purposes. We may share information with trusted service providers (such as messaging platforms) solely to deliver services on our behalf.
Message and Data Rates. Message and data rates may apply to any text messages sent to you from us and to us from you. Charges for text messages may appear on your mobile phone bill or be deducted from your prepaid balance, depending on your wireless carrier and service plan. For questions about your text or data plan, please contact your wireless provider.
Message Frequency. By opting in to receive SMS communications from us, you agree to receive recurring text messages related to your account, appointments, services, promotions, or other relevant updates. Message frequency will vary depending on your interaction with our office and the services you request. You may receive multiple messages per month. We reserve the right to alter the frequency of messages at any time to increase or decrease the total number of messages sent. You may opt out at any time by replying STOP to any message. For assistance, reply HELP or contact us directly at info@climborthodontics.com.
Message Delivery Disclaimer. Text message delivery is subject to effective transmission by your wireless carrier and is not guaranteed. Carriers are not liable for delayed or undelivered messages.
DATA SECURITY
We implement reasonable administrative, technical, and physical safeguards to protect personal
information.
In the event that there is a data breach which affects personal information of any kind, we will notify you as soon as possible (and in any case, within 60 days) of the date, estimated date, or range of the breach, a description of the personal information which may have been compromised in the breach, contact information to inquire about the breach, the toll-free numbers, addresses, and websites for consumer reporting agencies and the federal trade commission (“FTC”) and the Department of Health and Human Services, and a statement describing that you have the right to get information from the consumer reporting agencies and/or the FTC regarding fraud alerts and security freezes. We will share updates regarding the breach and the findings of our investigation as we learn more during the investigation, unless we are required to wait to share updates by law. We may share or be required to share information regarding a breach with other third parties including but not limited to, law enforcement agencies, the attorney general, or consumer reporting agencies.
PATIENT RIGHTS
Access: You have the right to look at or get copies of your health information two times in a calendar year, with limited exceptions. You may request that we provide copies in a format other than photocopies (such as email). We will use the format you request unless we cannot practicably do so. You must make a request in writing to obtain access to your health information. You may obtain a form to request access by using the contact information listed at the end of this Notice. You may also request access by sending us a letter to the address at the end of this Notice. We will charge you a reasonable cost-based fee for expenses such as copies and staff time, and as permitted by law. If you request copies to be physically mailed to you, we will charge you $0.15 for each page and $15.00 per hour for staff time to locate and copy your health information, and postage if you want the copies mailed to you. If you request an alternative format instead of physical mailing, we will charge a cost-based fee for providing your health information in that format. If you prefer, we will prepare a summary or an explanation of your health information for a fee. Contact us using the information listed at the end of this Notice for a full explanation of our fee structure.
Disclosure History: You have the right to receive a list of instances in which we or our business associates disclosed your health information for purposes, other than treatment, payment, healthcare operations and certain other activities, for the last 6 years, but not before April 14, 2003. If you request this accounting more than once in a 12-month period, we may charge you a reasonable, cost-based fee for responding to these additional requests.
Restriction: You have the right to request that we place additional restrictions on our use or disclosure of your health information. In most circumstances, your physician is not required to agree to a restriction that you may request (except in an emergency). If your physician believes it is in your best interest to permit use and disclosure of your protected health information, your protected health information will not be restricted. However, if you request us to restrict disclosures to health plans that we would normally make as part of payment or health care operations, we must agree to that restriction if the protected health information relates to health care that you have paid out of pocket in full. Your request must include (a) the information you wish to be restricted; (b) whether you are requesting to limit the Practice’s use, disclosure, or both; and (c) to whom you want the limits in subsection (a) to apply.
Alternative Communication: You have the right to request that we communicate with you about your health information by alternative means or to alternative locations. This request must be made in writing. Your request must specify the alternative means or location and provide satisfactory explanation for how your communications with us (for example, regarding treatment, prescriptions, payments, and other topics) will be handled and provided to you under the alternative means or location you request.
Amendment: You have the right to request that we amend or correct your health information. Your request must be in writing, and it must explain why the information should be amended. We may deny your request under certain circumstances, and we may not be able to cause amendment of information that has been provided to third parties under the terms of this Notice.
Deletion: You have the right to request that we delete personal data or health information that we have collected in connection with you. Your request must be in writing, and we may not be able to cause deletion of information that has already been provided to third parties under the terms of this Notice.
Electronic Notice: If you receive this Notice on our Web site or by electronic mail (e-mail), you are also entitled to receive this Notice in written form (i.e. at our office or by physical mail).
Limitations in Responding to Requests: We may not be able to comply with a request to access, correct, delete, or provide personal data if we meet certain conditions specified in Colo. Rev. Stat. § 6-1307, or if we have de-identified data you previously provided.
YOUR OTHER DATA
When you visit our website, we may utilize cookies and collect information from your browser, including but not limited to, your IP address, geographical location, and other personal information. We do this to better understand the efficacy of our marketing efforts, who is using our website, and the geographic spread of our potential patients. This data is only used and shared internally, by us and by our marketing vendor(s). We will never sell your data to third-parties.
THIRD PARTIES AND OTHER WEBSITES
Please note that we may provide links to other third-party websites or services on our website from time-to-time. If you choose to access such links or websites or services, please be aware that we do not control or have the ability to control the third-party’s website, including the Terms of Service, Privacy Policy, or other content included therein. We are not responsible for third-party content, privacy practices, security practices, or service interruptions. Your use of third-party services is at your own risk. Inclusion of third-party links does not imply endorsement. We disclaim any liability arising from your use of third-party platforms. You should review each applicable third party’s terms and privacy policies before use.
As described in “Uses and Disclosures of Health Information” above, we may disclose information to third-parties including but not limited to, governmental agencies and law enforcement officials, to our legal counsel or in legal proceedings, our business and operations partners (such as payment processors and third-party scheduling applications), insurance companies, our marketing or advertising partners, and to other parties required by law.
QUESTIONS AND COMPLAINTS
If you want more information about our privacy practices or have questions or concerns, please contact us. If you are concerned that we may have violated your privacy rights, or you disagree with a decision we made about access to your health information or in response to a request you made to amend or restrict the use or disclosure of your health information or to have us communicate with you by alternative means or at alternative locations, you may complain to us using the contact information listed at the end of this Notice. You also may submit a written complaint to the U.S. Department of Health and Human Services. We will provide you with the address or website to file your complaint with the U.S. Department of Health and Human Services upon request.
We always aim to get back to you within a reasonable time frame, but within no more than forty-five (45) days from our receipt of your request. If we need additional time to prepare and share information relating to a request, we will notify you as soon as possible. You may appeal any decisions we make regarding your request by submitting a follow-up request using the same process as the initial request. We will review and respond to your appeal by including a response and a written explanation of our response within the timeframe set by applicable law. If you have further concerns after that time, you may contact and speak to the office of the attorney general regarding the situation and the results of your appeal.
We support your right to the privacy of your health information. We will not retaliate in any way if you choose to file a complaint with us or with the U.S. Department of Health and Human Services or request that we not track your data. You can still access services by contacting us directly. Additionally, we are prohibited from discriminating against you if you exercise any rights you are granted under applicable law.
USER RIGHTS AND CONTACT INFORMATION
Users have the right to request access to, correction of, or deletion of their personal information that we maintain. If you believe that any information we have about you is inaccurate or would like to request that your information be updated or removed, please contact us using the information below. You have right to opt out of sharing personal information for cross-contextual marketing purposes or targeted advertising. If you would like to opt out of the sharing of your personal information for cross-contextual marketing or targeted advertising purposes, please note that, in addition to submitting a request, you will need to disable cookies. Please note that the choices you make may be browser- and device-specific, and your choices may be deleted if you clear your browser cache or cookies.
Additionally, though we do not sell any information we collect from you, you have the right to opt out of sale of personal information on other websites. This means you can request to opt out of the “sale” of your personal information, as this term is defined under Colorado law.
Requests to review, update, or delete your personal data, or exercise your other rights as described herein, can be submitted by email or phone. We will respond to all reasonable requests in accordance with applicable privacy laws and will take appropriate steps to verify your identity before making any changes to your information. Please note that we cannot control or direct third-parties to comply with requests you make to us and that you will need to communicate with each third-party directly to exercise your rights regarding that third-party.
By clicking “Accept” and using our products and services or continuing to use our website, you agree to be bound by the terms of this Privacy Policy, and that we may use, process, or otherwise combine your information as described herein.
For privacy-related requests or questions, please contact us at:
Contact Officer: Dr. Jeffrey Pace
Telephone: 303-261-1997
E-mail: info@climborthodontics.com
Address: 805 S Broadway St. Ste. 210 Boulder, CO 80305